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Phone Triage Scripts

Decision trees with ER escalation triggers

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1
Opening Script
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2
Key Questions
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ER Now If...
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Safe Interim Guidance
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Appointment Window
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💡 Triage Best Practices
  • Always confirm pet's age, weight, and signalment first
  • Listen for "red flag" words: collapse, seizure, toxin, not breathing
  • When in doubt, escalate to veterinarian on duty
  • Document all calls with time, complaint, and advice given